[{"tagline":null,"title":"Passenger name correction procedure","description":"Effective: August 29, 2012. Last update: December 29, 2022.\n\nDear partners,","features":[{"icon":"pi pi-bookmark","title":"Definition & Scope","description":null,"sub_features":[{"text":"Name correction refers to all cases in which the correction of the name does not involve passenger replacement or route change (route \/ travel dates \/ flights\/ RBDs)","restricted":false,"id":null}],"id":null},{"icon":"pi pi-send","title":"Flight Eligibility","description":null,"sub_features":[{"text":"Name correction can be made only on RO operated flights","restricted":false,"id":null},{"text":"If in the itinerary there are other carriers involved, a new reservation must be made with the correct name, in the initial RBDs, if available (if not the correction must be made by upgrade).","restricted":false,"id":null}],"id":null},{"icon":"pi pi-envelope","title":"Action Required","description":null,"sub_features":[{"text":"A mail must be sent to [email protected] with both PNRs (with the wrong and correct name), TAROM will confirm the initial RBD for our own flight.","restricted":false,"id":null}],"id":null}],"id":null,"type":"feature_three_main_features_with_sub_features"},{"title":"The most common cases of name corrections are:","faqs":[{"title":"Misspelled letters","description":"1-3 misspelled letters (reversed\/missing\/extra letters in the last and\/or first names)","id":null},{"title":"Missing or extra last name","description":"Last name missing\/extra last name","id":null},{"title":"Missing or extra first name","description":"First name missing (if the middle name is missing the correction is not compulsory)\/ extra first name","id":null},{"title":"Usual diminutives","description":"Dana instead of Daniela, Cristi instead of Cristian etc","id":null},{"title":"Name repetition","description":"Last name\/First name + last name repetition","id":null},{"title":"Marriage, divorce, or voluntary change","description":"Post marriage\/divorce change of the last name (based on the marriage certificate or divorce decision) or in case of voluntary name change","id":null},{"title":"Nickname or stage name","description":"The passenger declared his\/her nickname or stage name (only with supporting documents)","id":null},{"title":"ID mismatch","description":"Other cases in which the name in the reservation does not match the one in the ID which was introduced in the reservation before the ticket was issued.","id":null}],"id":null,"type":"faq_three_columns_with_cards"},{"tagline":null,"title":"Fees & Penalties","description":null,"button_label":null,"button_url":null,"features":[{"icon":"pi pi-check-circle","title":"Free of charge","description":"The name correction can be made free of charge for non-ticketed PNRs or for PNRs with void tickets (error traced in the same day).","id":null},{"icon":"pi pi-exclamation-triangle","title":"25EUR Penalty","description":"In a reservation with a ticket already issued (unused or partially used) after the name correction is made in the PNR, is mandatory to reissue the ticket with a 25EUR CP penalty collection.","id":null},{"icon":"pi pi-star","title":"Exception","description":"Tickets issued in Business Class on all international flights \u2013 for which the reissue is free of charge.","id":null},{"icon":"pi pi-users","title":"Groups & Agencies","description":"The policy refers to individual passengers. For passengers with negotiated group fares you must contact [email protected].\nAgencies have to contact directly Space Control Office at e-mail [email protected] to request the name correction confirmation in PNR and then will reissue the tickets according to the above instructions.","id":null}],"id":null,"type":"feature_two_columns_with_icon_line"}]